Policies
- Charter of Client’s Rights
- Privacy Policy
- New Clients, Cancellation Policy and Fees
- Copyright
- Disclaimer
- Referral Pathway
- Charter of Clients’ Rights
- You will be treated with respect at all times.
- Your cultural background and language traditions will be acknowledged and respected.
- Your consent will be sought before any service begins and as it progresses.
- You will be informed about confidentiality and the rare circumstances in which it may be breached.
- You will receive a clear explanation of the services being provided.
- You will receive a transparent breakdown of fees for your psychologist’s services.
- The estimated number of sessions needed to reach your goals will be discussed.
- You can expect skilled, professional services from your psychologist.
- You and your psychologist will set clear goals to work towards.
- You are encouraged to ask questions about the services you receive.
- Privacy Policy
Definitions:
- Personal Information includes any information or opinion about an identifiable individual and encompasses sensitive information.
- Sensitive Information refers to personal information such as racial or ethnic origin, political opinions, religious beliefs, membership of trade unions, sexual preferences, criminal records, or health-related information.
Our Policy Covers:
- The types of personal information we collect and hold.
- How we collect and store personal information.
- The purposes for which we use and disclose personal information.
- How you can access and correct your personal information.
- How to lodge a complaint regarding a breach of the APPs and how we handle such complaints.
Updating Our Privacy Policy:
We may revise this Privacy Policy from time to time, with updated versions available on our website. New versions take effect upon publication.
Types of Information Collected:
The information we collect may vary depending on the circumstances, and we gather it in different formats, including verbal, written, audio, and digital. This includes:
- Personal Information: Contact details, identification details (name, DOB, gender, marital status, etc.), transaction information, Medicare numbers, financial data, etc.
- Sensitive Information: Health-related information, accessibility needs, dietary requirements, and other details relevant to care.
Collection Methods: We generally collect personal information:
- Directly from you or a responsible person.
- From third parties, where permitted by law.
- Via phone, written correspondence, our website, and other electronic platforms.
Use of Cloud Services:
We use cloud-based applications, such as Microsoft Cloud, to store and manage client data. While we strive to protect personal information, we cannot guarantee 100% security for data transmitted over the internet.
Disclosure of Personal Information: Your personal information may be disclosed:
- When subpoenaed by a court.
- When required by law or in situations where there is a serious risk to life, health, or safety.
- With your consent, for purposes such as preparing reports or sharing information with other health providers.
Access and Corrections:
You can request access to or correction of your personal information by contacting our Privacy Officer. We will respond to such requests within a reasonable timeframe. If corrections are needed, we will take steps to ensure your information is accurate and up to date. In cases where corrections are not made, you will be provided with a written explanation.
Complaints and Enquiries:
If you believe your privacy rights have been violated, you can lodge a complaint with our Privacy Officer. We will investigate your concerns and provide a response as soon as possible.
Contact Information:
For privacy-related questions or complaints, contact: Privacy Officer Psychologists Canberra 6/13 Napier Close, Deakin 2600 Email: support@psychologistscanberra.com.au If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner.
- New Clients, Cancellation Policy and Fees
Psychologists Canberra are currently accepting new clients. We make every attempt to offer an initial 80-minute appointment within three weeks. To improve accessibility and reduce non-attendance, we have implemented a pre-payment booking system. By requiring payment at the time of booking, clients are less likely to book months in advance, which increases appointment availability for those in need, enhances continuity of care, and leads to better therapeutic outcomes.
Cancellation Policy
In order to respect the clinician’s earnings and time, as well as other clients who have been on the waiting list for urgent appointments or potentially waiting months for their initial assessment, Psychologists Canberra has a strict cancellation policy. Where an appointment is cancelled within two business days the full scheduled fee will be charged unless a medical certificate is provided. A no-show is considered a cancellation and the full fee will be charged. Please note that cancellation fees cannot be charged to insurance companies or claimed through Medicare, and you will be personally responsible for any cancellation fees incurred. We cannot guarantee that a replacement appointment will be available at short notice..
Fees:
An initial 80-minute consultation with Bronwyn Thompson, Senior Registered Psychologist, costs $400.00, subsequent 50-minute consultations costs $265.00 each. Please note that Psychologists Canberra is not a bulk billing practice, however, with a GP referral under a Mental Health Treatment Plan, you can claim a Medicare rebate of approximately $96.65 per session, for up to 10 sessions annually. While many private health funds offer rebates for registered psychologist services, you cannot claim both Medicare and private health rebates simultaneously. As the rebate amounts vary between health funds, please contact your provider for more specific details. We thank you for your understanding and cooperation. For further information, please contact our office at support@psychologistscanberra.com.au or call (02) 6282 3302. If you’re ready to schedule your first appointment, please use the link below to book now. Book Your First Appointment Send a Booking Enquiry
- Copyright
- Disclaimer
- Referral Pathways